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Work

Independent Cybersecurity & Networking Projects and Freelance IT Support | Remote | 2023–Present

  • Completed 20+ labs on TryHackMe and 2+ labs on Hack The Box, gaining skills in network enumeration, vulnerability scanning, and exploitation basics.
  • Delivered IT support services for individuals and small businesses, including website creation, hardware upgrades, software troubleshooting, and network setup.
  • Built 5+ Python and Bash scripts for network scanning and port analysis.

Network Analyst | Sun Life Financial | Waterloo, CA | 2021–2023

  • Deployed 250+ firewall rules in a quarter with zero downtime.
  • Upgraded 20+ BlueCat DNS servers, securing connectivity for 20,000+ employees worldwide.
  • Conducted root-cause analysis for 100+ network issues, reducing downtime by 25%.
  • Automated network configuration tasks for 50+ F5 Load-balancers.
  • Recognized with a 4% salary increase in 6 months.

Junior IT Support | Collega International Inc. | Toronto, CA | 2019–2020

  • Provided IT support for 200+ users, achieving an 85% satisfaction rate.
  • Automated Windows 10 workstation deployments, improving onboarding efficiency by 75%.
  • Enhanced printer network compatibility, boosting productivity by 90%.
  • Administered Active Directory and Office 365 for 200+ users.

Network Operations Analyst Intern | Sun Life Financial | Waterloo, CA | 2018

  • Automated network configuration for 50+ F5 Load Balancers.
  • Implemented 50+ DNS changes bi-weekly with zero errors.
  • Developed iRule scripts for HTTP-to-HTTPS redirection.
  • Disabled vulnerable TLSv1 protocols on 20+ devices.

Certifications

  • CompTIA Security+ | in progress | 2025
  • Google Cybersecurity Professional Certificate | 2024
  • AWS Cloud Quest: Cloud Practitioner | 2023
  • Foundations of Operationalizing MITRE ATT&CK | 2021

Skills

  • Technical: Network Support & Troubleshooting, Firewall Management, Routing & Switching, Threat Detection & Response, Incident Analysis, VPN Troubleshooting, Python, Bash, Linux, Active Directory, Security Procedures Documentation, Compliance (GDPR, ISO 27001 basics).
  • Tools: Checkpoint, F5, Cisco, BlueCat, Wireshark, Aruba, ScienceLogic, ServiceNow, Bash, SecureCRT, AWS, Airwave.
  • Human Skills: Team Collaboration, Cross-Department Communication, Problem-Solving, Adaptability in Fast-Changing Environments, Customer Service Orientation, Technical Documentation & Knowledge Sharing.
  • Emerging AI Skills: Prompt Engineering (ChatGPT), Generative AI for IT Support, AI-Powered Documentation Creation, Automating IT Tasks with AI

Education

  • Post Graduate Certificate in Computer Application Security Conestoga College Canada 2018
  • Post Graduate Certificate in Computer Application Development Conestoga College Canada 2017
  • Post Graduate Diploma in Computer Application M.S. University India 2016
  • Bachelor of Computer Applications Navrachana University India 2014